CO2 Company, a division of Caruso Consulting Co Ltd ("we", "us", or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at co2.company or any of our country-specific store websites.

Please read this policy carefully. By using our website, you agree to the practices described in this document.

1. Who We Are

CO2 Company is a division of Caruso Consulting Co Ltd, registered with VAT ID 0765554000332, with headquarters at Suite 22, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi, 76000, Thailand. You can contact us at [email protected] or by phone at +66 098 391 3877.

2. Information We Collect

Information You Provide Directly

When you place an order, contact our support team, or communicate with us, we may collect the following personal information:

• Name and contact details (email address, telephone number)
• Shipping and billing address
• Order and transaction history
• Communications and correspondence with our team

Information Collected Automatically

When you browse our website, we automatically collect certain technical information including your IP address, browser type and version, device type, operating system, pages visited, time and date of your visit, and referring URLs. This information is collected through cookies and similar technologies.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files placed on your device. We use the following types of cookies:

• Essential cookies: Required for the website to function correctly. These cannot be disabled.
• Analytics cookies: We use Google Analytics to understand how visitors use our website. This helps us improve content and performance. Google Analytics uses cookies to track anonymised usage data.
• Advertising cookies: We may use Google Ads and Meta (Facebook) Pixel tracking to measure the effectiveness of advertising campaigns and to show you relevant advertisements on third-party platforms. The Meta Pixel may collect data about your browsing behaviour on our website and share it with Meta Platforms, Inc.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

4. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and deliver products to you
• Communicate with you about your orders, enquiries, and support requests
• Send transactional emails (order confirmations, shipping notifications)
• Improve our website, services, and product range
• Analyse website traffic and user behaviour to improve performance
• Comply with legal and regulatory obligations
• Detect and prevent fraud and abuse

5. Third-Party Tools and Services

We use the following third-party services that may collect or process your data:

• Google Analytics: Web analytics service. Google Privacy Policy
• Google Ads: Advertising and conversion tracking. Google Privacy Policy
• Meta (Facebook) Pixel: Advertising measurement and audience targeting. Meta Privacy Policy
• Payment Processors: Secure payment processing via industry-standard PCI-DSS compliant providers. We do not store your card details.
• Courier and Delivery Partners: Your name, address, and contact details are shared with our delivery partners solely to fulfil your order.

6. Data Sharing and Disclosure

We do not sell your personal information to third parties. We share your data only in the following circumstances:

• With service providers who assist us in operating our business (payment processors, delivery companies, analytics platforms), only to the extent necessary
• When required by law, regulation, or legal process
• To protect the rights, property, or safety of CO2 Company, our customers, or others

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. Order and transaction records are typically retained for 7 years for tax and accounting purposes. You may request deletion of your personal data at any time, subject to legal retention requirements.

8. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data:

• The right to access personal data we hold about you
• The right to correct inaccurate personal data
• The right to request deletion of your personal data
• The right to restrict or object to processing of your data
• The right to data portability
• The right to withdraw consent at any time (where processing is based on consent)
• The right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at [email protected].

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data transmission on our websites uses SSL/TLS encryption. Payment processing is handled by PCI-DSS compliant third-party processors, we never store full card details on our systems.

10. International Data Transfers

As an international company serving multiple countries, your data may be transferred to and processed in countries other than your country of residence, including Thailand where our headquarters are located. We take steps to ensure that any such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

11. Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child, please contact us immediately at [email protected].

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +66 098 391 3877
• Address: Suite 22, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi, 76000, Thailand